All Systems Operational
Analytics-US ? Operational
90 days ago
100.0 % uptime
Today
BSP Maintenance Event ? Operational
BSP - Other ? Operational
90 days ago
100.0 % uptime
Today
CDM-US ? Operational
90 days ago
100.0 % uptime
Today
CDM-EMEA ? Operational
90 days ago
100.0 % uptime
Today
CDM-APAC ? Operational
90 days ago
100.0 % uptime
Today
CDM Batch-US ? Operational
90 days ago
99.99 % uptime
Today
Central Returns-US ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-US ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-APAC ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Delivery-US ? Operational
90 days ago
99.91 % uptime
Today
Delivery-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Delivery-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-US ? Operational
90 days ago
99.97 % uptime
Today
Digital Coupons-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-US ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Emerald POS Configuration-US ? Operational
90 days ago
100.0 % uptime
Today
END OF DAY SERVICE-US ? Operational
90 days ago
100.0 % uptime
Today
ERP Ingest-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Capacity-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-APAC ? Operational
90 days ago
100.0 % uptime
Today
Item Availability-US ? Operational
90 days ago
99.91 % uptime
Today
Menu-US ? Operational
90 days ago
99.99 % uptime
Today
NCR Technical Docs-US ? Operational
90 days ago
100.0 % uptime
Today
Order-US ? Operational
90 days ago
99.77 % uptime
Today
Order-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order-APAC ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-US ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-APAC ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Receipt Formatting Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Cart Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Configuration Service-US ? Operational
90 days ago
100.0 % uptime
Today
Site-US ? Operational
90 days ago
100.0 % uptime
Today
Site-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Site-APAC ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-US ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-EMEA ? Operational
90 days ago
99.99 % uptime
Today
Stored Value-APAC ? Operational
90 days ago
100.0 % uptime
Today
TDM Count-US ? Operational
90 days ago
100.0 % uptime
Today
TDM Export-US ? Operational
90 days ago
100.0 % uptime
Today
Transaction Data Management-APAC ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-US ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-EMEA ? Operational
90 days ago
100.0 % uptime
Today
WIC EBT-US ? Operational
90 days ago
100.0 % uptime
Today
PagerDuty Notification Delivery Operational
PagerDuty Events API Operational
PagerDuty Web Application Operational
PagerDuty Webhooks Operational
PagerDuty REST API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Cloud Connect certificates will be updated tonight during maintenance hours. The following domain certificates will be updated:
- cloud.ncrcloudconnect.eu
- api.ncrcloudconnect.eu
- developer.ncrcloudconnect.eu

No downtime is expected for this event.

Posted on Nov 30, 2022 - 15:15 EST
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 EST
Scheduled - A few components in the Customer and Marketing product suite will be performing database upgrades this evening. There will be small planned outages while database instances cut over, but we do not expect any consumer impact. The following applications will be impacted:

- Consumer Data Management
- Promotion Execution
- Segment
- Stored Value
- Pharmacy
- Tax

Nov 28, 22:36 EST
Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 23:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:45 EST
Scheduled - A few components in the Customer and Marketing product suite will be performing database upgrades this evening. There will be small planned outages while database instances cut over, but we do not expect any consumer impact. The following applications will be impacted:

- Consumer Data Management
- Promotion Execution
- Segment
- Stored Value

Nov 28, 22:34 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Resolved - On Thursday Nov 17th at 9:15 AM ET the Messaging service in North America that sends Order Change Events to store components was experiencing significant delays that prevented orders from being completed. Service was restored at 9:25, but some in store systems took up to 15 minutes longer to recover. We have identified the root cause and the system is now stable.
Nov 17, 09:00 EST
Nov 16, 2022

No incidents reported.